Frequently Asked Questions
Categories
The Distillery
How do I find the distillery?
The distillery is situated just off the village green in Old Alresford - Google maps will bring you to the site. Enter through the gates with the Watercress Company sign then drive around the back of the green building where you'll find the distillery entrance at the far end.
Do you have an onsite shop?
Our shop is currently only open during our distillery tours, but we hope to have a more permanent retail space with our planned expansion.
What are your opening hours?
We are not open to the general public except during our published distillery events.
Internet Orders
I've place an order through your website. When will I receive my parcel?
Where possible, orders received before 2pm Monday-Friday are dispatched the same day. Orders received outside this time are processed the next working day. Please allow 3-5 days for standard delivery and 1-3 days for express delivery.
What happens if I'm out when my order is delivered?
Deliveries that include alcohol will require a signature from someone over the age of 18, so will not be left outside the delivery address but may be left with a neighbour.
Can I collect my order from the distillery?
We don't have a click-and-collect facility yet, but hope to offer this service in the future.
Distillery Tours
I've booked a distillery tour. When will I receive my tickets?
Distillery tours tickets are sent via email and will not be posted out to you. Please check your inbox (and junk mailbox) for your tickets.
I've booked a distillery tour but am unable to make it. Can I get a refund?
We will do all we can to accommodate changes to bookings up to 7 days before the scheduled event, but cannot offer refunds for cancellations or no-shows.
Does the distillery have a car park?
Yes, we have plenty of visitor parking at the distillery.
Can we bring children to the distillery?
Visitors under the age of 18 will not be allowed into the distillery. We use the Challenge 25 system where anyone looking under the age of 25 will be asked for ID before being allowed entry.
Are dogs allowed in the distillery?
Sadly, being a food production facility, no animals are allowed in the distillery.
Charities
Can you provide free stock for my charity?
We are inundated with sponsorship and stock requests from both local and national charities. As a small business we cannot help you all so instead choose charities around our home city of Winchester to whom we offer our support.